INTEGRAL EVALUATION IN PUBLIC UNIVERSITIES OF THE MANAGEMENT SYSTEM BASED ON THE VERSATILITY OF QUANTITATIVE AND QUALITATIVE METHODS
Keywords:
Dynamic Control Systems, Management Systems, Universities or Institutions of Higher Education, integral management, quality, indicatorsAbstract
Quality is an issue that not only interests companies dedicated to the design and / or
manufacture of a product, at present this is a basic pillar to stay in the market regardless of the
economic activity performed since the end is the same for all the companies; Capture new
customers in the market and the loyalty they have, all through the satisfaction of their expectations.
in Colombia, public universities have the lowest percentage of accreditation in the academic
programs offered, this document will present the advantages and disadvantages that can be faced
with the application of data envelopment analysis (DEA), based on quantitative methods on in
order to manage more effectively the level of quality from all aspects that make up the educational environment. These methods and dynamics when interacting with each other become a dynamic
tool that allows educational institutions to obtain high quality accreditation easier and those that
count on it to be maintained and continuously improved through the development of global
management indicators, which Measure the organization in all its aspects and its results are
comprehensive.
